Help
Shipping, returns and our 30-day plant promise.
Every plant is potted to order in the color you pick, then delivered or shipped. Here's what that costs and what happens if something goes wrong.
Getting it to you
Local delivery
$8 · 1 to 2 business days
Within 5 miles of the shop. We bring it in the pot, upright, no box.
Shipping in the US
$14 · 3 to 6 business days
Packed in paper, never plastic peanuts. We ship Monday to Wednesday so no plant sits in a warehouse over a weekend.
Free over $50
On orders of $50 or more
Local delivery becomes free at checkout. Shipping further? It's still $14.
The 30-day plant promise
If a plant struggles in its first 30 days, send us a photo. We'll tell you what's wrong and how to fix it, and if it can't be saved we'll replace it. You don't need to send it back.
Returns and refunds
Changed your mind? Bring the plant back to the shop within 14 days for a refund. Unused pots and tools can come back within 30 days. Refunds go to the card you paid with and take 5 to 10 business days to appear.
Questions people ask
When will my order ship?
We pot every plant to order, usually within 2 business days. You get an email with tracking when it ships.
Can I change my pot color after ordering?
Yes, until we pot it. Reply to your receipt or call us with your order number.
Do you ship plants in winter?
Yes. When it's below freezing on the route, we add a heat pack and may hold your order a day or two for a warmer window.
How do I track my order?
Use the tracking link in your shipping email, or sign in to your account with the email you ordered with.