Terms of sale

How ordering from us works.

These terms cover anything you buy from Moss & Fern on this website. Placing an order means you agree to them.

Prices and payment

Prices are in US dollars. Delivery and any sales tax are shown at checkout before you pay. Payment is taken by Stripe when you place the order.

Live plants

Every plant is a little different from its photo in size, shape and leaf count. If we can't fill your order, we'll tell you before it ships and refund that item in full.

Delivery

Delivery times are estimates. Once a parcel is with the carrier, tell us within 3 days if it arrives damaged and we'll make it right.

Returns and the 30-day promise

Plants can come back to the shop within 14 days, and unused pots and tools within 30. If a plant struggles in its first 30 days, we'll help or replace it.

Questions

Write to hello@mossandfern.example or call (503) 555-0142. A real person at the shop answers.